Delivery Policy, Installations and Warranty

Delivery Service

Orders with non-accessory items

We will arrange the delivery within about two to five working days after the order and payment are confirmed. Customers can choose to deliver directly to either residential or commercial address.

We do not provide installation service to above products. If customers need installation service, please contact our Customer Service for arrangement, and a fee will be charged.
Direct delivery to residential or commercial address: Please fill in the address clearly during checkout process, it cannot be changed upon order confirmation. For commercial address, please indicate lunch time and make sure the given address is correct. If any re-delivery is required, customers need to pay for the re-delivery fee.

Upon order confirmation, customer will receive order number, which can be used to check whether the goods have been dispatched.
After the order is arranged, the customer will receive a call on the day of delivery (only for residential addresses). If the customer cannot receive the goods on the same day, the customer can change to the next working day to receive the goods.
The transportation staffs will contact the customer by phone or text message.
Please collect the goods within 3 days after the contact from transportation staffs. Uncollected orders will be returned. Please contact our Customer Service for re-delivery arrangement and customers need to pay for re-delivery cost.
The residential delivery time is 11 am to 7 pm (Specified time cannot be provided); while the delivery time for commercial address is 9 am to 6 pm.
If the truck cannot reach the delivery location directly with special manpower arrangements required, there will be extra cost to be paid by customer at : HK$50 per 50 meters, staircase fee (HK$20 per 7 steps / HK$50 per 7steps - Side by Side Refrigerators, 75" or above TV, WashTower).
If the elevator in the building is out of order during delivery, we will re-arrange the delivery.
If delivery is delayed, suspended or rescheduled due to traffic, region, weather and other factors, there will be no notification in advance, please contact our Customer Service to follow-up.
If you want to change the delivery date and time, please contact our Customer Service at 3543-7777 to check the delivery status of the goods.
The customer needs to sign for confirmation upon receiving the goods.

Orders with Accessory items only*

We offer delivery service through SF Express:

Direct Delivery (Residential / Commercial address)
Please ensure entered address is correct. Customers need to pay for the re-delivery fee due to the incorrect information given.

Self-pick up at SF Store – Select SF Store location when placing the order

A tracking number will be issued upon shipment of the order. With the tracking number, customers can check with if the order has been arrived the select SF Express location.
SF Express will contact customers by SMS when the order arrives.
Please pick up the order within 3 days upon receiving the SMS. Orders not picked up will be returned to LG Electronics HK Ltd, please contact our Customer Service or SF Express for reshipment arrangements and re-delivery fee.

Self-pick up at EF Locker – Select EF Locker location when placing the order

Customers will receive a SMS once the order is delivered to the selected location.
Customer must go to the designated locker and input password given in the SMS
Please pick up the order within 30 hours upon receiving the SMS. Orders not picked up will be returned to LG Electronics HK Ltd, please contact our Customer Service or SF Express for reshipment arrangements and re-delivery fee.

If there is non-accessory item in the order, we will follow the delivery procedure and terms under ‘Orders with non-accessory items’.

Delivery Coverage

Orders with non-accessory items

Our delivery service is limited to Hong Kong local delivery, covering Hong Kong Island, Kowloon, the New Territories and designated outlying island areas (Tung Chung City Centre, Ma Wan and Discovery Bay are only available for delivery on Mondays and Thursdays). Overseas delivery is currently not available.

Due to the epidemic situation, we have a special arrangement and will not be able to provide services to the following areas:

Hospitals
Isolation Centers
Residential Care Homes for the Elderly
The list of buildings announced by the Department of Health within 14 days https://chp-dashboard.geodata.gov.hk/covid-19/zh.html . After the Department of Health removes the building from the list, normal delivery services will resume

Orders with Accessory item only*

Our delivery service is limited to Hong Kong local delivery, covering Hong Kong Island, Kowloon, the New Territories and designated outlying island areas. Overseas delivery is currently not available.

For details, please visit SF Express website for the service coverage.

If there is non-accessory item in the order (e.g. Wireless Earbuds / Monitors / Wearable Air Purifier / Wearable Air Purifier Case), we will follow the delivery procedure and terms under ‘Orders with non-accessory items’.

Delivery Fee

We offer free shipping for all orders without minimum purchase amount.

Estimated Delivery Date

In general, it takes around 2 to 5 working days for the delivery.

For orders with accessory item only, customers will get the SMS notification for order tracking at SF Express website .

LGEHK is not responsible or liable for any delivery delay, suspension or rearrangement caused by traffic, region, weather or other factors. Please contact SF Express directly for follow up.

Change of Delivery Date and Time

Please contact our Customer Service for latest delivery status at 3543-7777.

For orders with accessory item only, delivery address amendment is only applicable before the goods are shipped. Once the order is shipped (SF Express tracking code is issued), customers would need to contact SF Express directly for arrangement.

Tel: 2730 0273
Service Hours: 08:00 - 20:30 (Mon-Fri), 08:00 - 20:00 (Sat, Sun, Public holidays)

Installation Services

We offer one-time free standard installation service on delivery day. For any special request, customer needs to pay the installation service fee to technician after installation.

Please do not unbox the product by yourself upon delivery, our technician will unbox the product for installation. LG will not be responsible for any damaged found or caused by self-unboxing. If customer wants to change the installation date, please contact our Customer Service at 3543-7777 for arrangement.

TV Installation Fee (per unit):

Tablestand installation: Free
OLED and 50" or above NanoCell TV: Free wallmount installations Wallmount installations fee for other models :

23 - 31": HK$260
32 - 39": HK$380
40 - 55": HK$460
56 - 69": HK$630
70" - 79": HK$1,400
80 - 89": HK$1,500
90 - 99": HK$2,000

Site Inspection Cost is involved for Wallmount installation of 65” or above TV:

65 - 69": HK$370
70 - 89": HK$1,000
90 - 99": HK$1,500

Washer / Dryer / Refrigerator Special Installation Items (per unit)

Washer / Dryer Built-under : HK$300
Washer / Dryer Change Door Direction: HK$300
Styler Change Door Direction: HK$1,500
Refrigerator Change Door Direction: HK$250
Side by Side Refrigerator Door Dismount : HK$600

Warranty

Please refer to https://www.lg.com/hk_en/support/warranty.

*Some accessory items are excluded. Please refer to product page for any remarks.