Frequently Asked Questions

About Purchase

1. Purchase Flow

Upon placing the order, an order confirmation email with order number and details will be sent to the registered email.

Click here for delivery service details.

2. Fail to Order or Pay

Please double check if all information entered is correct. If you still can’t complete the order or payment, please contact our Customer Service at 3543-7777.

3. Fail to Receive Order Confirmation Email

Upon placing the order, an order confirmation email with order number and details will be sent to the given email. Please check if there’s any email from auto-reply@lge.com.hk in your spam box or folder, and add our email address to your address book to ensure you can get our up-to-date notifications in future.

For further assistant, please contact our Customer Service at 3543-7777.

4. Change / Cancel Order

All orders cannot be changed or canceled.。

5. Invoice

Official invoice will be sent to the registered email upon the order completion. You may print out the email for record.

 

About Delivery

e offer free shipping for all orders without minimum purchase amount. Please contact our Customer Service at 3543-7777 if there is wrong delivery or damaged goods upon receive.

Click here for delivery service details.

 

About Payment

1. Payment Method

We accept payment through VISA, MasterCard and UnionPay.

2. Fail to Complete Payment

Please ensure all credit card information is entered correctly. If you still can’t complete the payment process, please contact our Customer Service at 3543-7777.

 

About Account

1. Forget Password

Click here to reset password.

2. Change Password / Email

You can change your personal information in ‘My Account’ after log-in.

3. Is it a must to be a LG member?

We offer guest check-out with providing essential information for order processing. By being a LG member, you will have a chance to enjoy LG member exclusive privileges.

4. LG Member Exclusive Privileges

There’ll be special offers for LG member occasionally, please get in touch with our website and social platforms for the latest news.

 

Return and Refund

All orders cannot be changed or canceled.

For any inquiry, please contact our Customer Service at 3543-7777.

 

Product Eco-responsibility Ordinance (Cap. 603)

According to the regulated electrical equipment under the Product Eco-responsibility Ordinance (Cap. 603), the Ordinance imposes a recycling levy on the product as follows:

  • Air conditioner:$125 per item
  • Refrigerator:$165 per item
  • Washing machine:$125 per item
  • Television:$165 per item
  • Computer:$15 per item
  • Printer:$15 per item
  • Scanner:$15 per item
  • Monitor:$45 per item