Terms and conditions

This website is the online shop controlled by LG ELECTRONICS HONG KONG LIMITED (”We”). By using the sites, you consent to the terms and conditions and we reserve the rights for any amendment without prior notice.

Member / Guest Registration

  1. By registration, you consent you are over 14. If you are under 14, please do not attempt to register on the site. If you are at least 14 but under the age of 18, you must have your parent’s or legal guardian’s permission to use or access the sites. If LGEHK learns that a child under 14 has provided us with any personal information, LGEHK will promptly delete such personal information.
  2. You must ensure all information provided is true and accurate. We are not responsible for any order problems caused by information errors.
  3. If we suspect any fault information, we reserve the rights to remove the registered account.

Sale and Purchase

Purchase

  1. All orders shall be subject to the sole discretion and acceptance by LG ELECTRONICS HONG KONG LIMITED.
  2. All orders cannot be cancelled upon acceptance.

Price and Payment

  1. Product price refer to the price listed on the website on the day that the customer ordered.
  2. Customer must pay for the orders by his or her own credit card with inputting valid credit card number (VISA / MasterCard / UnionPay). LG ELECTRONICS HONG KONG LIMITED will verify the validity of the credit cards with credit card issuer. Once the acceptance is made, LG ELECTRONICS HONG KONG LIMITED will send out order confirmation email to the registered email.
  3. All products are in HKD unless otherwise specified explicitly.
  4. Customers bear the price difference due to exchange rate and/or any charges incurred by credit card issuing bank.
  5. All transactions are conducted through our third-party payment services that credit card information will be collected, processed and retained by us and the payment service provider. We will not be responsible for any losses incurred during credit card transactions.

Purchase and Delivery

  1. Upon placing the order, an order confirmation email with order number and details will be sent to the registered email.
  2. Orders with non-accessory items: We will arrange the delivery within about two to five working days after the order and payment are confirmed. Customers can choose to deliver directly to either residential or commercial address.
  3. Orders with Accessory items only: We offer delivery service through SF Express, including direct delivery and self-pick up at SF Express Store & EF Locker. A tracking number will be issued upon shipment of the order. With the tracking number, customers can check the delivery status at SF Express Website. In general, it takes around 4 to 5 working days for the delivery.
  4. We offer free shipping for all orders without minimum purchase amount.
  5. Delivery service is limited to Hong Kong local delivery, covering Hong Kong Island, Kowloon, the New Territories and designated outlying island areas. Please click here for delivery service details.
  6. If there is non-accessory item in the order (e.g. Wireless Earbuds / Monitors / Wearable Air Purifier / Wearable Air Purifier Case), we will follow the delivery procedure and terms under ‘Orders with non-accessory items’.
  7. We are not responsible or liable for any delivery delay, suspension or rearrangement caused by traffic, region, weather or other factors. Please contact SF Express directly for follow up.
  8. The website shows the goods inventory, however, it should not be relied on as definite statements as to whether the goods are actually in stock.

Payment

  1. We only accept payment through VISA, MasterCard and UnionPay. The ownership of the goods will not be transferred before the payment is received.
  2. All transactions are conducted through our third-party payment services that credit card information will be collected, processed and retained by us and the payment service provider. We will not be responsible for any losses incurred during credit card transactions.

Return and Refund

  1. All orders cannot be change or canceled, and no return or refund can be arranged. Please ensure the product item is correct before placing the order.

Private Policy

This privacy policy applies only to the websites and services controlled by LG ELECTRONICS HONG KONG LIMITED.("LGEHK" or “we”) where this privacy policy is posted or referenced and through information collected via services (collectively, the "Sites"). This privacy policy does not pertain to other information that is collected offline or to information that is posted or provided by third parties.

By using the sites, you consent to the terms and conditions of this privacy policy and to our processing of personal information for the purposes stated below. If you do not agree to the terms and conditions of this privacy policy, please do not use the sites.

Click here for details.